Privacy Policy · EnterTrade

By using our Services you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Services.

1. Who We Are

EnterTrade is the data controller responsible for your personal data collected through entertrade.com, unless stated otherwise. You can contact us at [email protected].

2. Information We Collect

We may collect the following categories of information:

—Personal details — name, address, email address, phone number, date of birth

—Account and login information — username, password (hashed), account preferences

—Financial and transaction data — payment details, transaction history, deposit and withdrawal records, wallet addresses where applicable

—Identity and address verification documents — passport, national ID, proof of address and similar documents

—KYC, AML/CFT and regulatory compliance data — source of funds, politically exposed person status, sanctions screening results

—Technical data — IP address, device identifiers, browser type, operating system and website usage data (see our Cookie Policy)

—Communications data — records of correspondence with our support or compliance teams

We collect this information directly from you, automatically through your use of the Services, and, where permitted, from third parties such as identity verification providers, fraud prevention services or publicly available sources.

3. Legal Bases for Processing

Where the GDPR or similar laws apply, our processing activities rely on the following lawful grounds:

—Consent — for example, when subscribing to marketing communications, submitting information through forms, or requesting introductions. Consent may be withdrawn at any time without affecting prior lawful processing, though withdrawal may limit our ability to provide certain services.

—Legitimate interests — such as conducting permitted activities, improving user experience, maintaining communication records, and safeguarding our legal rights and website security. These interests are always balanced against your rights.

—Legal obligations — including maintaining compliance records, responding to regulatory authorities, and fulfilling statutory retention requirements under law, including AML and CTF regulations.

4. How We Use Your Information

We use your information to:

—Provide, operate and manage our Services and your account

—Verify your identity and comply with legal and regulatory obligations, including KYC and AML/CFT requirements

—Detect, investigate and prevent fraud, money laundering and other unlawful activity

—Process transactions and maintain financial records

—Improve our website, products and customer experience, including through analytics

—Communicate service updates, security notices and compliance-related information

—Send marketing communications where you have consented; you may withdraw consent at any time

We do not use your data for purposes incompatible with those listed above without notifying you.

5. Automated Decision-Making

We may use automated tools, including risk-scoring and fraud-detection systems, to screen transactions and accounts for compliance and security purposes. Where such processing produces legal or similarly significant effects on you, for example account suspension, you have the right to request human review of the decision.

6. Sharing of Information

We may share your information with:

—Regulators, law enforcement and government authorities, where required by applicable law

—Service providers, partners and professional advisers who support our operations, acting under contractual confidentiality and data protection obligations

—Group companies and affiliates, subject to appropriate confidentiality and security measures

—A buyer or successor, in the event of a merger, acquisition or sale of assets, subject to equivalent privacy protections

We do not sell your personal data to third parties for their own marketing purposes.

7. International Data Transfers

Where we transfer personal data outside your country of residence, including to group companies or service providers in other jurisdictions, we take steps to ensure an adequate level of protection, such as Standard Contractual Clauses, adequacy decisions or equivalent safeguards recognised under applicable law. You may request further details by contacting us.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including:

—For as long as your account remains active, plus a defined period thereafter for record-keeping

—As required by applicable KYC/AML/CFT laws, which typically mandate retention of identity and transaction records for a minimum period after account closure, commonly five years, subject to local law

—As necessary to establish, exercise or defend legal claims

—As required by tax, accounting or other regulatory obligations

After the applicable retention period, data is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures, including encryption, access controls and monitoring, to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. No system is completely secure, and we encourage you to also take steps to protect your account, such as strong passwords and two-factor authentication where available.

10. Your Rights

Subject to applicable law, you may have the right to:

✓Access the personal data we hold about you

✓Correct or update inaccurate data

✓Request restriction of, or object to, certain processing

✓Request data portability

✓Request deletion of your data, subject to our legal retention obligations

✓Withdraw consent at any time, where processing is based on consent

✓Lodge a complaint with your local data protection authority

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding, and note that some rights, such as deletion, may be limited by our regulatory retention obligations.

11. Children's Privacy

Our Services are not directed at, and are not intended for use by, individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will take steps to delete such data.

12. Cookies

Our website uses cookies and similar technologies. For details on the types of cookies we use, their purposes and how to manage your preferences, please see our Cookie Policy.

13. Acceptance of This Policy

By using our website or services, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described. Continued use of our services following updates to this Policy constitutes acceptance of any changes.

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. Updates will be posted on our website with the effective date clearly indicated. You are encouraged to review the Policy regularly to stay informed about how we protect your personal data.

14. Contact Us

For privacy-related questions, requests or complaints, contact us at [email protected].